Get In Touch
Have questions? We're here to help and answer any questions you might have.
support@nigeriaonlinemarket.com
Send us an email anytime
Phone
+234 XXX XXX XXXX
Mon-Fri from 9am to 6pm
Office
Lagos, Nigeria
Visit our office
Frequently Asked Questions
How do I register my business on Nigeria Online Market?
Click 'Register Business' in the navigation menu, fill out the registration form with your business details, upload required documents, and submit. Your business will be reviewed within 24-48 hours.
Is Nigeria Online Market free to use?
Yes! We offer a free plan that allows you to list your business. We also have premium packages (Starter, Growth, Premium) with additional features like featured placement, priority support, and analytics.
How long does business verification take?
Business verification typically takes 24-48 hours after you submit all required documents (CAC certificate, tax ID, etc.). You'll receive an email notification once verified.
Can I edit my business listing after publishing?
Yes! Go to 'My Listings' in your account, select your business, and click 'Edit' to update information, photos, or any other details anytime.
How do customers find my business?
Customers can find your business through our search function, category browsing, location filtering, and featured sections. Verified and premium businesses get higher visibility.
What payment methods do you accept?
We accept bank transfers, card payments, and mobile money for premium packages. For listing purchases (cars, properties, etc.), payment is arranged directly between buyer and seller.
How do I upgrade my package?
Go to 'My Listings', select your business, and click 'Upgrade Package'. Choose your desired plan and complete the payment. The upgrade takes effect immediately.
Can I list multiple businesses?
Yes! You can register and manage multiple businesses from a single account. Each business will have its own profile and can have different packages.
How do reviews work?
Customers who interact with your business can leave reviews. All reviews are public. As a business owner, you can respond to reviews to show excellent customer service.
What if I receive a negative review?
Respond professionally and promptly. Apologize if needed, offer to resolve the issue, and show that you care about customer satisfaction. This demonstrates professionalism to other potential customers.
How do I delete my business listing?
Go to 'My Listings', select the business you want to remove, click the menu icon, and select 'Delete'. Note: This action cannot be undone.
Can I post jobs if I'm not a registered business?
Yes! You can post jobs even without a registered business profile. However, having a business profile increases credibility and attracts better candidates.
How do I contact support?
You can reach us via the contact form on this page, email support@nigeriaonlinemarket.com, WhatsApp button on the website, or phone during business hours (Mon-Fri, 9 AM - 6 PM).
Is my personal information safe?
Yes! We take data privacy seriously. Your personal information is encrypted and never shared with third parties without your consent. Read our Privacy Policy for details.
How do I get featured on the homepage?
Premium package holders are automatically eligible for homepage featuring. We also feature businesses with excellent reviews, complete profiles, and high engagement.
Can I promote my listing?
Yes! Upgrade to Growth or Premium packages for featured placement, newsletter mentions, and homepage banners. You can also use our advertising packages.
What makes a good business listing?
Use high-quality photos, write detailed descriptions, list all services/products, add accurate contact info, collect reviews, and keep your profile updated. Verified businesses get more trust.
How do I handle customer inquiries?
Respond quickly (within 1 hour if possible) via WhatsApp, phone, or email. Professional and prompt responses lead to more conversions and positive reviews.
Can I advertise on Nigeria Online Market?
Yes! We offer various advertising options including AdSense placements, sponsored listings, newsletter features, and banner ads. Contact us for advertising packages.
What's the refund policy?
Premium packages are non-refundable after activation. However, if you're unsatisfied within the first 7 days, contact support and we'll work to resolve your concerns or discuss options.